Privacy Policy

Mobile Delivery Services LLC (“MDS,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains what information MDS may collect, how we use and protect that information, when information may be shared, and the choices available to you regarding your information.

This Privacy Policy applies to information collected through the MDS website, service requests, customer communications, and the delivery, transportation, and logistics services provided by MDS.

INFORMATION WE COLLECT

MDS may collect information that is necessary to respond to inquiries, provide quotes, schedule services, coordinate deliveries, communicate with customers, and provide our services.

Depending on how you interact with MDS, we may collect the following:

Contact Information

• Name

• Telephone or mobile phone number

• Email address

• Other contact information you voluntarily provide

Service and Delivery Information

Information necessary to arrange and complete a requested service may include:

• Pickup information

• Delivery information

• Pickup and delivery addresses

• Recipient information

• Service requested

• Scheduling information

• Item or shipment information

• Special handling or delivery instructions

• Other information reasonably necessary to coordinate the requested service

Customers are responsible for providing accurate information necessary for MDS to perform the requested service.

Communications Information

When you communicate with MDS, we may retain information contained in those communications, including information you provide through telephone calls, text messages, email, website forms, quote requests, service requests, or other business communications.

This information may include the content of communications and information necessary to identify and manage the related communication.

HOW WE USE INFORMATION

MDS uses customer information for legitimate business and service purposes, including to:

• Respond to customer inquiries;

• Provide quotes and service information;

• Schedule and coordinate requested services;

• Arrange pickups and deliveries;

• Communicate with customers and recipients regarding requested services;

• Provide delivery and service updates;

• Coordinate changes, delays, returns, or other service-related matters;

• Provide customer support;

• Maintain records relating to services requested or provided;

• Process and manage customer service requests;

• Review and improve our services and customer experience;

• Protect the security and integrity of our business and services; and

• Comply with applicable legal obligations.

MDS uses information in connection with the purposes for which the information was provided and for other legitimate purposes reasonably necessary to operate and provide our services.

SMS AND TEXT MESSAGE COMMUNICATIONS

MDS may use SMS or text messaging to communicate with customers regarding requested services.

Service-related text messages may include:

• Quotes and quote-related communications;

• Scheduling confirmations;

• Pickup coordination;

• Delivery coordination;

• Delivery updates;

• Changes to requested services;

• Customer service communications; and

• Other communications directly related to services requested from MDS.

Where MDS obtains consent through a verbal-consent process, MDS asks the customer whether they would like to receive service-related SMS communications before sending those messages.

MDS maintains records of SMS consent where applicable.

You may opt out of receiving MDS SMS messages at any time by replying STOP to an MDS text message.

For assistance regarding MDS SMS communications, reply HELP to any MDS text message or contact Mobile Delivery Services at (973) 404-0977 or info@mdsdeliver.com.

Message frequency varies. Message and data rates may apply.

MOBILE INFORMATION AND SMS CONSENT

MDS does not sell or share mobile phone numbers, SMS opt-in information, or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.

Mobile information and SMS consent information will not be shared with third parties for third-party marketing or promotional purposes.

This restriction does not prevent MDS from using information when reasonably necessary to provide a service requested by the customer, operate applicable business communications, provide necessary support services, comply with legal obligations, or otherwise as permitted or required by law.

MDS does not sell customer personal information.

HOW WE SHARE INFORMATION

MDS does not sell personal information.

MDS may share or disclose customer information when reasonably necessary to:

• Complete or coordinate a service requested by the customer;

• Communicate with customers, recipients, or other parties involved in the requested service;

• Use service providers or business communication providers necessary to operate or provide requested services;

• Provide customer support or service-related assistance;

• Protect the safety, rights, property, or security of MDS, its customers, employees, contractors, or other persons;

• Prevent or address fraud, misuse, security concerns, or other unlawful activity; or

• Comply with applicable laws, regulations, legal processes, subpoenas, or governmental requests.

Any sharing of information for service-related purposes is limited to information reasonably necessary for the applicable purpose.

MDS does not sell, trade, or otherwise disclose personal information to third parties for their own marketing purposes.

INFORMATION USED TO COMPLETE A DELIVERY

Because MDS provides delivery and logistics services, certain information may need to be communicated to individuals or businesses involved in completing a requested delivery.

For example, information necessary to complete a delivery may include a recipient’s name, telephone number, delivery address, access instructions, or other information necessary for the delivery.

MDS uses this information for the purpose of completing and coordinating the requested service.

MDS does not use delivery information for unrelated third-party marketing purposes.

CUSTOMER COMMUNICATIONS

MDS may communicate with customers using available business communication channels, including telephone, email, SMS/text messaging, and other communication methods provided or used in connection with a requested service.

Communications may be used to:

• Answer questions;

• Provide quotes;

• Confirm service requests;

• Coordinate pickup and delivery;

• Provide service updates;

• Address changes or delays;

• Resolve service issues; and

• Provide customer support.

Customers should provide accurate and current contact information so MDS can properly communicate regarding requested services.

INFORMATION SECURITY

MDS takes reasonable measures to protect customer information and to ensure that personal information is handled appropriately and securely.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

Customers should avoid submitting information that is not necessary for the requested service.

INFORMATION RETENTION

MDS may retain customer information for as long as reasonably necessary to:

• Provide and document requested services;

• Maintain appropriate business and service records;

• Respond to customer questions or disputes;

• Maintain records of customer communications and service requests;

• Comply with applicable legal, regulatory, tax, or accounting obligations; and

• Protect and enforce MDS’s legal rights and business interests.

The length of time information is retained may vary depending on the type of information and the reason it was collected.

ACCESS TO AND CORRECTION OF INFORMATION

Customers may contact MDS to request access to personal information MDS maintains about them or to request correction of inaccurate information, subject to applicable requirements and reasonable verification.

MDS may request additional information to verify a privacy-related request before providing access to or changing personal information.

INFORMATION YOU PROVIDE ABOUT OTHER PEOPLE

If you provide MDS with information about another person, such as a recipient or contact person associated with a delivery, you should provide information that is accurate and necessary for the requested service.

You should also have appropriate authority to provide that information to MDS for the purpose of coordinating the requested service.

MDS uses information about recipients and other delivery contacts for service-related purposes, including coordinating and completing deliveries.

THIRD-PARTY WEBSITES AND SERVICES

The MDS website or communications may contain links or references to websites, services, or platforms operated by third parties.

If you choose to access a third-party website or service, that third party’s privacy practices and policies will apply to information collected directly by that third party.

MDS is not responsible for the privacy practices, security, or content of third-party websites or services.

Customers should review the applicable privacy policy of any third-party service before providing personal information directly to that third party.

INFORMATION WE DO NOT SELL

MDS does not sell personal information.

MDS also does not sell or share mobile phone numbers, SMS opt-in information, or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.

MDS does not use customer information for third-party marketing purposes unless the customer has separately and expressly agreed to such use where required by applicable law.

SMS OPT-OUT AND CUSTOMER CHOICES

Participation in MDS SMS communications is subject to applicable consent requirements.

You may opt out of receiving MDS SMS messages by replying:

STOP

After an opt-out request is received, MDS will cease sending SMS messages to that number except for messages permitted or required by applicable law or necessary to process an opt-in or opt-out request.

For assistance:

Reply HELP

Message frequency varies.

Message and data rates may apply.

Opting out of SMS communications does not necessarily prevent MDS from communicating with you through other appropriate channels when communication is necessary to provide a service you have requested.

CHANGES TO THIS PRIVACY POLICY

MDS may update this Privacy Policy from time to time to reflect changes in our services, business practices, communications practices, legal requirements, or privacy practices.

When this Privacy Policy is updated, the revised version will be posted on this page with an updated Last Updated date.

We encourage customers to review this Privacy Policy periodically to remain informed about how MDS handles personal information.

CONTACT MOBILE DELIVERY SERVICES

If you have questions about this Privacy Policy, want to make a privacy-related request, or have questions about how MDS handles your information, you may contact us using the information below.

Contact

Mobile Delivery Services
Phone: (973) 404-0977.
General Inquiries: info@mdsdeliver.com
Sales: sales@mdsdeliver.com
Website: www.mdsdeliver.com